Preguntas frecuentes

PAYMENT & ORDERS TRACKING:

How long will it take to receive my order online?

You will receive an email with the delivery information once your order has been processed, so you can track your package and stay updated on its estimated arrival time.

Please be aware that the delivery time for your online order depends on several factors:
1. Shipping Method: We use standard shipping via USPS in the USA and Canada Post in Canada which typically takes 2-7 business days.
2. Processing Time: We may need extra time to prepare your order. This can add 1-3 business days before the order is shipped.
3. Location: Delivery times vary depending on how far you are from the shipping warehouse.
4. Carrier Delays: Peak seasons, weather events, and other issues can lead to unexpected delays.

Where can I purchase your products from?

You can purchase our products in the following ways:
• Online: Buy directly from our website.
• At a Distributor: Use the FIND A STORE tab to locate a distributor near you.
• By Phone: Contact us directly to place an order over the telephone 1-800-333-7995.

How can I track my order?

Once your order has shipped, you will receive an email with the tracking number. Simply click on the tracking number in the email, and it will direct you to the carrier's website, where you can view the latest updates and track your order's progress.

What do I do if I have not received my order?

1. Check the Tracking Information: Refer to the shipping confirmation email and click on the tracking number to view the latest status.
2. Look for Delivery Notices: Sometimes carriers leave a notice if they attempted delivery and missed you. Check for any updates on rescheduled delivery attempts.
3. Contact the Carrier: If tracking shows the package as delivered but you haven’t received it, contact the carrier directly for more details.
4. Reach Out to Us: If you’re unable to resolve the issue with the carrier or need further assistance, please contact our customer service team, and we’ll help investigate the matter.

How do I make changes to an order that I have already placed?

1. Contact Customer Service Quickly: Reach out to our customer service team as soon as possible. Changes can often be made if the order hasn’t been processed or shipped yet.
2. Have Your Order Details Ready: Provide your order number and details on the changes you’d like to make (e.g., item, quantity, shipping address).
3. Check Eligibility: Some orders, especially custom or personalized items, may not be eligible for changes once they’re in progress.
Our team will do their best to accommodate your request!

Where is my order shipped from?

• USA Orders: Shipped from South Haven, Michigan.
• Canada Orders: Shipped from Mississauga, Ontario.

RETURNS:

What is your refund policy?

Bell Lifestyle is dedicated to offering products that work. If you are not completely satisfied, mail us your store receipt, the UPC code (from the bottom panel of the box), the reason for the return, and we will refund your purchase price for one box/bottle.

Refund requests will only be granted up to one year after purchase date. We regret that refund requests without original proof of purchase cannot be processed. Limit of one return per household. Applicable to Canadian and U.S. residents only (for purchases within Canada/US only). We do not accept email submissions.

Please mail refund requests to Canada: 3155 Pepper Mill Court, Unit 2, Mississauga, ON L5L 4X7. USA: 07090 68th Street, South Haven, MI 49090.

Please make sure to provide your full name and mailing address. We will then send you a refund check via mail. Please allow 8-12 weeks for your return to be processed once we have received the refund request.

I purchased the product at a store, can I get a refund from Bell Lifestyle Products directly?

Yes, you can process your refund with our company directly rather than the store.

Bell Lifestyle is dedicated to offering products that work. If you are not completely satisfied, mail us your store receipt, the UPC code (from the bottom panel of the box or the bottle label), the reason for the return, and we will refund your purchase price for one box/bottle.

Refund requests will only be granted up to one year after purchase date. We regret that refund requests without original proof of purchase cannot be processed. Limit of one return per household. Applicable to Canadian and U.S. residents only (for purchases within Canada/US only). We do not accept email submissions.

Please mail refund requests to Canada: 3155 Pepper Mill Court, Unit 2, Mississauga, ON L5L 4X7. USA: 07090 68th Street, South Haven, MI 49090.

Please make sure to provide your full name and mailing address. We will then send you a refund check via mail. Please allow 8-12 weeks for your return to be processed once we have received the refund request.

PRODUCT & INGREDIENTS:

Do we have organic ingredients?

Our products do not contain organic ingredients. For specific details, please refer to the information on the product packaging.

Do we use non-GMO ingredients in our products?

Most of our ingredients are not genetically modified. For specific details, please refer to the information on the product packaging. Products that contain non-GMO ingredients will have a symbol and a statement on the product packaging.

Are these products safe for kids?

All of our products are intended for adults and are not recommended for use by children. Therefore, you should consult your child’s pediatrician, pharmacist or other qualified health care provider to determine if your child can take our products.

Where do we source our ingredients from?

Our raw materials/ingredients are sourced from around the world. We carefully select our ingredients from various regions throughout the world. Some of the factors that we consider when sourcing the ingredients include the following: availability, sustainability, climate, cost, and shipping.

Are the products and ingredients free from allergens?

This information can vary depending on the product. Most of our products contain allergen free ingredients. For specific details, please refer to the information on the product packaging.

Are your capsules bovine or vegetarian sourced?

Most of our products use vegetarian capsules, however, our soft gels are of bovine (cow) origin. We never use pork. For specific details, please refer to the information on the product packaging.

Where do you get your shark cartilage and shark liver oil?

We source our ingredients from sustainable and ethical sources. Our shark products are sourced from South Pacific regions under some of the most regulated fishery programs on earth. Our shark products are sourced only from sustainable, commercial species of shark and are fully utilized from the meat (fish and chips in local markets) to the use of shark cartilage and shark liver oil in our #1 Joint Support and #51c Shark Liver Oil.

Why is there color variation of the ingredients within the capsule?

All products containing herbal extracts, and plant-derived ingredients will have differences in color depending on the batches produced. There is always a variability when using different raw materials such as the region, soil conditions and the time of the year the herbs are cultivated/grown. Even a slight difference in any of the ingredients can make a drastic result in the color of the end product. This color variation does not diminish the effectiveness of the product.

Can I consume the product even if it is past the expiration date?

Our products get tested upon manufacturing. The expiry date is calculated based on optimum ingredient quality for that period. The product should be consumed before the expiry date, as anything past that date is not guaranteed to provide the best results. Please do not consume products past their expiry dates as ingredient freshness and stability are no longer guaranteed.

Are the products tested and safe?

All of our products are manufactured in Health Canada approved and licensed facilities, following Good Manufacturing Practices (GMP) to ensure quality standards are met prior to being sold in the market. Our products are tested for identity, purity, heavy metals, pesticides, microbial and chemical contaminants, as well as residual solvents.

In the USA, our products are classified as "dietary supplements". All of our products meet Good Manufacturing Practices (GMP) to ensure quality standards are met prior to being sold in the market. Our products are tested for identity, purity, heavy metals, pesticides, microbial and chemical contaminants, as well as residual solvents.

What is Proposition 65?

This is a law unique to the state of California. Products sold within and distributed from this state will have the Proposition 65 warning on the product packaging.

The California Proposition 65 regulates substances officially listed by CALIFORNIA with an extremely low threshold for toxic substances that have 1 in 100,000 chance of causing cancer/birth defects over a 70 year period. By CALIFORNIA law, all consumer products must put a warning label on all products originating from and/or destined for the state of California just in case the product MAY contain any chemicals through exposure to air, water, etc. These low limit heavy metals are naturally occurring in the soil and air. You can find more information by going to the website of the California Office of Environmental Health Hazard Assessment www.oehha.ca.gov/proposition-65/about-proposition-65 

OTHER:

Who do I contact if I have more questions?

If you have more questions, please contact our customer service department:

Via email: info@belllifestyleproducts.com

Via telephone: 1-800-333-7995

Our office hours are Monday to Fridays 8:30am - 4:30 pm EST. We will do our best to respond to you during our business hours.

What are your business hours?

We are available from Monday to Friday 8:30am – 4:30pm EST.